I just moved here from a different state and needed a new nail spot as I haven’t gotten a mani or pedi in a little over 2 months, so this is the first place I booked.
The overall service was average. I was upsold to Gel X for my new/full set and I didn’t ask for any designs or a special nail shape, just one color. I also wanted a Spa Pedicure (what was advertised online is what drew me to book an appointment here in the first place) the same color but accepted the suggestion of a neutral color with sparkles. Simply put, I should have stayed with my nail color for my toes. The total cost was $179 (it was not an experience worth that), and I tipped 20% on top of that because it’s just in my nature to tip 20% minimum where ever I go.
As previously stated, what drew me in was their advertised pedicures. I’m a stay at home mom and was REALLY looking forward to this and it sadly under-delivered.
While I was asked prior to my pedicure if I wanted water or a Diet Coke, the more pricey pedicures advertise a warm towel neck wrap which I was never offered and it also advertises wine, tea, mimosas and other unique beverages in the menu which I was never told about or offered by my nail technician for the remainder of my stay.
I opted for the “SPOIL ME ROTTEN PEDICURE” ($99) which advertises:
“Treat yourself will a well-deserved pampered pedicure. This is a perfect recipe for a tiring day. Includes: organic sense sea salt bath for your feet, callus smoothening, organic sugar glow exfoliation, organic masque wrap in a warm towel, warm paraffin dip, and hand exfoliation with our special house blended scrub. A shoulders and arms massage for 10 minutes followed by a 20-minute legs massage which ends with hot towels. Finish with a polish of your choice or buff shine.”
While I did receive a shoulder and arm massage, it was only 5 minutes and I never received the advertised “hand exfoliation”. On top of that, what was supposed to be a 20-minute leg massage was only 10 minutes. I checked my phone to track the time. Like other nail places I’ve been to which usually show you a timer, they did not at this salon. I was very disappointed as I was looking forward to this the most and I feel as though my feet aren’t as smooth as they should be (more dead skin could have been removed). It’s not like my toes needed a lot of maintenance either as my nails are short and they were practically bare, so time should not have been an issue.
Technicians should strive for returning customers, not making one large sale just the once and not delivering advertised services. While I could have and should have spoken up about this during my pedicure or upon checkout, I shouldn’t have to in the first place. My experience shows a lot about how they conduct business. Needless to say, I will not be returning.
